Let’s take a look at the description of the process involved in relation to each of the listed solutions.
1] Reboot or reset your router/modem
It is possible that there might be a configuration issue with the internet modem/router that you are using. In this case, you can most likely resolve the problem by rebooting or resetting your networking device (modem or router). To perform a router/modem reboot, simply use the dedicated On/Off button twice. Press it once to turn the device off, then wait at least 30 seconds before pressing the button once again. This will ensure that the power capacitors are drained. You can achieve the same thing by unplugging the power to your internet device. Then wait for at least 5 minutes and plug in the modem/router and wait for the connectivity light to start blinking. To perform a reset on your networking device, use a sharp object (like a toothpick or a needle) to reach the reset button on the back on your router or modem. Press it down and keep it pressed for a minimum of 10 seconds – or until you see that all of the front LEDs start flashing at once.
2] Switch to ethernet (cabled) connection (if applicable)
In this case, one way to resolve the issue is to switch to an ethernet (cabled) connection. Additionally (if a cable is not an option), you should consider getting a Wi-Fi expander to ensure that you have enough signal to sustain HD playback. If the issue is still unresolved, you can proceed with the next solution.
3] Verify you meet minimum bandwidth requirements
If you’re on a limited plan, there’s a chance that your current ISP is not providing you with enough bandwidth to use this service. In this case, you can run a test speed of your Internet connection to see if you meet the minimum bandwidth requirement on your device.
4] Remove Proxy server or uninstall VPN client (if applicable)
So if you’re using a Proxy server or VPN client and you have previously confirmed that you have enough bandwidth to stream from this service, you can try uninstalling your VPN software via the Programs and Features applet in Windows 10 or remove any proxy server from your computer and see if that resolves the issue.
This error message occurs due to a number of different reasons. Some of them are listed below (all of them might not be applicable to you). Let’s take a look at the description of the process involved in relation to each of the listed solutions.
2] Power cycle all your device
This solution requires you power-cycle all the devices including Router, TV, Roku device, etc. Here’s how:
Turn off every device properly.Now, take out the power outlet of each device and press and hold the power button for at least 10-15 seconds.Release the power button after the prescribed time and let the devices be for around 10 minutes.Next plug everything back in and start your devices.
3] Remove Proxy server or uninstall VPN client
Also, if you are using an internet connection of organizations or public places, make sure that you switch from the public network to a private network and check if the issue persists. Another thing to try is disconnecting all other devices which are currently connected to the network connection which is also being used by your Roku device. If none of these actions helps, you can try the next solution.
4] Reset Channel in Roku
Do the following:
Navigate to your Roku Channel Menu and navigate to Prime Video’s channel.Click on Channel options (or you can use the remote shortcut) and then click on Remove.After removing the channel, restart your device.After restarting, navigate to the Channel Store and search for Prime Video.Click on the button of Add Channel and after the channel is added, launch Prime Video.
If the issue persists, continue with the next solution. Do the following: Here all the devices connected to your account will be listed.
